When did Customer Service go out of fashion?
Butterfly Sand
Curiosity run amok . . .
When did Customer Service go out of fashion?
It started when I gave up smoking and went from there!
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Butterfly Sand 
When “mom and pop” stores were crushed by big box stores, and then “robots” took over the position of Customer Service personnel. I’m not saying today’s technology isn’t great, but we pay a big price for it.
Ginger
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I wonder if that price is too high…
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I think way too high when you consider all we’ve lost!
Ginger
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Right?
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Unfortunately
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When Sears stopped printing a catalog.
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Dan, the Sears Catalog was the best “wish list” in the world! I loved sitting down with that catalog and a hot cup of tea and just dream away page by page. I miss that.
Ginger
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I would crawl through the hardware section with similar zeal, Ginger.
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I used to love that catalog. It’s like it’s signalled Christmas.
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When greed went up a few more rungs dear lady 😦
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And it keeps climbing…
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So true
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Unfortunately
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Oh! Dear it was years ago. I used to work in customer service 😁 it was hard!!
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It is not a job for the faint of heart. Problem is, no one has heart anymore.
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Since it was recognized that customer service is a oxymoron.
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Ha ha ha! I love that.
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I thought you would. 😊
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No I agree when I see the younger people doing my old job I blanch….they’d never have survived what I did and still sweetly smile! 😁😁😁😁😁😁😁😁😁
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I bet our parents said the same thing about us!
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Yes I am sure they did.💜
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My mother mentioned it once or twice.
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I believe mine did too but of course I never listened!
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I ask the same question.
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It is sad that it should even be part of the conversation.
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True.
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Honestly. When you actually do get good service, you are almost taken aback!
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I remember when good Customer Service was the norm. Yes, I am that old.
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So do I….
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It’s funny, I’ve found some really amazing examples of great customer service. But as I examine where I’ve found these examples, they seem to be mostly small, independent businesses or organizations. I think the larger the establishment, the more layers become involved in customer service and the poorer that service becomes.
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I think you’re right.
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I’d like to help, but my memory is not what it used to be.
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My memories are laughing so hard I can’t get a word in edgewise.
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